IT Officer
About the job
The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.
With governments and partners, we can make a bigger impact over a longer period of time and assist millions of people worldwide. We also engage directly with people to alter their lives. We assist young people in acquiring the knowledge, self-assurance, and connections they need to realise their potential and take part in vibrant, welcoming communities. We help them learn English, receive a top-notch education, and achieve credentials that are recognised globally. Our efforts in the arts and culture foster creative enterprise while also encouraging creative expression and interchange. We foster connections between the best in the UK and the rest of the world.
These relationships help us recognise each other's assets and our shared ideals and challenges. This fosters confidence between citizens of the UK and other countries, which continues despite poor official ties. In more than 100 nations, we have local operations. In 2019–20, we reached 791 million people overall and 80 million directly, including through internet channels, broadcasts, and publications.
IT Officer job description
To provide the IT support to BC staff in order to ensure that the IT services meet operational needs, corporate standards and service level agreements
Main Accountabilities
Computers, servers, and infrastructure
Provide help desk support for BC staff (hardware, software, and peripherals).
Troubleshoot network connectivity problems.
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| IT Officer |
Maintain wiring of users desks and organizing cables of network cabinets
Apply a regular cleaning plan of IT devices.
Install and maintain computers, IPhones, and other IT peripherals.
Provide the basic troubleshooting of incidents and report to IT officers.
Rebuild computers with the approved images of windows and applications
Manage the issuance of ID access cards.
Inventory System
Maintain the inventory system updated and keep tracking of items input and output.
Report the stock status of consumables and spare devices to IT officers.
Procurement
Provide technical specifications of IT items.
Follow up the paper cycle of procurement to ensure that the good is received and payment is settled.
Test new purchased items or repaired items.
Global Service Desk ‘’GSD’’, and Service-Now
Respond, update, and track incident assigned througn Service-Now Web application.
Guide the users report incidents to GSD as the first-line supoort provider.
Meeting rooms and reception screens
Perform regular check on IT devices and services inside each meeting rooms.
Maintain screen cables and connectivity.
Teaching Center support
Ensure the projectors, Interactive White Board (IWB), and othe IT equipment in the classrooms are operational for the teaching staff.
Contribute in the dedicated IT support provided the Teaching Center staffroom and classrooms according to a shift based schedule.
Compliance
Support the IT Officer to make sure that the Council’s IT policies and standards are adhered to.
Assist with the repair and disposal of computer equipment and storage of spares in line with Council standards
About You (essential Requirements For The Role)
English at Level B1 Proficiency
Fluent written and spoken Arabic
University degree or equivalent in: IT, computer science, Technology, or communication
Should have CCNA Certification, or MCSA 2008 Certification
At least 2 years of IT experience.
Network cabling and devices
Help desk.
Windows 10
Microsoft office applications.
Desirable requirements for the role
ITIL V3 Foundation
Server administration
Windows 11
Audio-visual systems
Further Information
Role: IT officer
Number of positions: 4
Pay Band: 4H
Location: Cairo, Egypt
Salary: 8971.2 gross
Contract type: Fixed term local contract 1 year
Closing date: 24th April 2023 (23:59 Gulf Standard Time)
Other: This role is open to candidates who have right to work and are located/based in Egypt
Please note that all applications should be submitted only in English.
It is advisable to apply in advance to avoid any technical issues at the last moment
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
The British Council is dedicated to promoting policies and practises of inclusion, diversity, and equality in all that we do. All of our employees receive support in maintaining behaviour that is in line with our goal. In particular, but not primarily, on the basis of race and disability, we wish to address underrepresentation and support applicants from underrepresented groups. We are a Disability Confident Employer and will conduct interviews with any disabled applicants who meet the requirements. To facilitate participation and engagement in our work and events, we encourage talks about any special requirements or accommodations.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Positions involving direct contact with vulnerable groups will require thorough background checks before an applicant can be hired. These checks will include qualification checks, reference checks, identity & criminal record checks in accordance with legal requirements and the British Council's Safeguarding policies for Adults and Children.
If you have any problems with your application please email askhr@britishcouncil.org
Please be aware that only applications submitted through the Apply area of our careers website will be taken into account for this position. When applying through the careers website, you should only utilise our 'ASK HR' email if a technical problem arises. Emails submitted to this address with supporting documents and CVs/Resumes will not be evaluated and will be destroyed.